Job Summary:
Under general supervision, provides clinical office support to ensure patient satisfaction; schedules appointments, greets patients, and prepares charts; performs registration and check-in/out functions; verifies insurance benefits; assists with patient exams, tests, and procedures; maintains various records and databases of information; prepares correspondence, billing, and reports.
CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES
May include any and/or all of the following:
1. Performs office support for a specific department of clinical practice; schedules surgeries, services, and appointments; prepares referral forms for tests, procedures, consults, and specialty physicians; obtains x-rays and test results; verifies benefits and assists with various insurance protocols; precertifies tests and procedures.
2. Greets and assists visitors, patients, etc.; obtains initial patient information; may perform non-invasive testing; assists with exams and procedures; screens phone calls for the most effective patient care; responds to inquiries.
3. Prepares patient charts; maintains database of patient information, care requirements, and changes; reviews and maintains patient data; maintains medical and insurance referral records; ensures test results are filed.
4. Performs charge entry, and payment collection and posting; processes financial information; prepares clinical and surgical billing; reviews requisitions; prepares reports; transcribes clinical correspondence.
5. Researches and resolves patient referral problems; tracks referral practice patterns; oversees operations to ensure patient satisfaction; assists medical students with procedure instructions; performs other duties as assigned.
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:
• Knowledge of medical terminology and procedures
• Knowledge of insurance plans and referral procedures
• Knowledge of office practices and procedures
• Interpersonal/human relations skills
• Ability to operate various office and medical equipment
• Ability to operate personal computer with various software programs
• Ability to respond to questions in a tactful and professional manner
• Ability to organize/prioritize duties
• Ability to work with constant interruptions
• Ability to maintain records and files
• Ability to maintain confidentiality
MINIMUM QUALIFICATIONS
Education and experience equivalent to:
High school diploma or equivalent; supplemented with two (2) years of related work experience.
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